FAQs
Everything you need to know, explained simply.
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Can I modify or cancel an order?
If your order has not yet been shipped, please contact us as soon as possible and we will do our best to help you.
How do I know if my order has been confirmed?
You will receive a confirmation email immediately after purchase.
How long does shipping take?
Orders are processed quickly. Delivery times generally range from 2 to 5 business days.
Is it possible to track the shipment?
Yes, you will receive a link to track your order.
Can I make a return?
Yes, you can request a return within the specified period. The product must be in its original condition.
How can I request a return?
Contact us via email or WhatsApp and we will guide you through the process.
Are the products original?
Yes. All products on Velvora are original.
We carefully select each item, collaborating only with reliable suppliers, to guarantee quality and authenticity.
We do not offer low-quality or unverified products.
How can I contact you?
You can write to us via email or WhatsApp. We are available from Monday to Friday.
Email: info@velvora.it
WhatsApp: available at the bottom of the site